With our Support Ticket Add-on, you have the smartest way to manage your customer support tickets. This Add-on is the ONLY ticket management tool that makes efficient support ticket management easy for your business. You and your team can access your customers' tickets, respond to them, and resolve them with just a few clicks.
With Microjoob, you can easily track all your tickets and agents. The centralized Support Tickets dashboard brings together all customer tickets, as well as all your support agents, in one place. This makes it easy to ensure your customers' questions are answered at the right time.
Make ticket creation as easy as possible for your customers. With this Add-on, your customers can open tickets in seconds. They also receive instant responses from your agents, so they can rest assured knowing help is on the way.
Answer your customers' questions in record time and earn their trust. With the Support Ticket, multiple members of your team can access and manage tickets.
The Microjoob Support Ticket Add-on makes creating tickets fun and simple for your customers. Your customers can select their question from a list of frequently asked questions, fill out the simplified form, attach files, send and receive a unique ticket ID — in seconds!
Knowledge Base Module
Frequently Asked Questions are always convenient, regardless of the situation. This is where the Knowledge Base Module comes in. With this Add-on, you can update the “Knowledge Base Category” according to your needs and familiarity, and add a detailed description to each title.
You can purchase the Add-on on a Monthly or Annual basis, depending on your needs.
Manage and control your entire support ticket system effortlessly. Create ticket categories, organize them, respond to them, and edit the status. Add multiple administrators and agents, assign them customer requests, and much more!
View all your tickets and agents quickly. Access statistics for all your tickets and agents. View a monthly service call graph, get a graphical display of all call categories, and much more! — all in a single dashboard.
Microjoob is a versatile system designed to help entrepreneurs and business owners optimize their operations and increase efficiency. It offers a wide range of powerful tools and modules, including project management, HR, accounting, CRM, sales, inventory management, and workflow automation. Ideal for startups, SMEs, and growing companies, Microjoob is a complete platform that allows teams to collaborate, monitor performance, and automate repetitive tasks, eliminating the need for multiple disconnected tools. Microjoob empowers companies to centralize their operations, increase productivity, and make assertive, data-driven decisions. Whether managing an entire company, a specific work team, finances, or customer relationship management, Microjoob offers a scalable and adaptable solution to meet the diverse business needs of companies.
